Telia Sucks Customer Reviews and Feedback

From Everything.Sucks

Telia Company AB is a Swedish multinational telecommunications company and mobile network operator present in Sweden, Finland, Norway, Denmark, Lithuania, Latvia and Estonia. It also runs an international IP backbone network which is ranked number one Dyn in the world through Telia Carrier.

A former employee shared his demising experience, "Swedish Culture that allows racism. No use working at Telia unless you are Swedish, meaning white supremacy rules here. Basically working hard and being loyal doesn't count unless your Swedish. You even don't have the same rights as a Swedish person would have. Forget about getting promoted, your Swedish colleague who spends 70% of his or her time "fika" and that's only when they decide to show up to the office. Usually your Swedish colleague will "work remotely" from their country side house "landet" and still they will hardly deliver any thing. Even so, at Telia, your colleague named Andersson or Karlsson will likely outshine you by doing absolutely nothing. In the meantime you are accomplishing the impossible, working!"

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Former Employee - Engineer says

"Swedish Culture that allows racism. No use working at Telia unless you are Swedish, meaning white supremacy rules here. Basically working hard and being loyal doesn't count unless your Swedish. You even dont have the same rights as a Swedish person would have. Forget about getting promoted, your Swedish colleague who spends 70% of his or her time "fika" and that's only when they decide to show up to the office. Usually your swedish colleague will "work remotely" from their country side house "landet" and still they will hardly deliver any thing. Even so, at Telia, your colleague named Andersson or Karlsson will likely outshine you by doing absolutely nothing. In the meantime you are accomplishing the impossible, working!"

Former Employee - Sales Advisor - Full Time says

"The more you have been in the company the more you have to say. They have very old systems and they have a lot of different systems to the same things. For example. One for broadband, one for (mobile and mobile broadband), and 2-3 for checking up peoples bills. They make campaign difficult for the employees because of the lack of information. The backup system doesnt work. (For sale) They dont have a systematical way to teach. As a new employee you just come in the shop and have to learn by your self. They have a sell for profit culture. (profit for telia) The working times is from 9.45-19 or 20. in centershops. Very difficult to have a family life within work."

Former Employee - Technical Product Owner says

"The traditional roots are quite strong and it is, unsurprisingly, driven by the power play among managers."

Former Employee - Sales Representative says

"Lots of office-politics. Advancement is not based on skill or suitability, it's about who you know."

Former Employee - Social Media Advisor says

"Not serious, HR and traffic (those, who control who is at work or not) will treat you as a baby, even though you're 37. People, who do not not concur to their rules etc. will be left outside, socially. They're a bunch of pretentious snobs, who never see the potential in their employees and secretly hope, that you will leave the organisation yourself by making it as bitter experience as possible. One does get to a point, where enough is enough, and you no longer want to be a part of their sinking ship."

Current Employee - Legal Counsel says

"The company has no plan for retaining its employees or making sure that they get to use and develop their competence. You are more or less supposed to just stay in your current role and be happy. Definitely not a company for people who are engaged in their work and would like to develop their skills and advance."

Current Employee - Project Manager says

"As a companyn largely shaped by mergers and aquisitions, this has led to a poor work environment and a clash of cultures. There are tension coming from the top leadership, cutting costs throughout all layers of the organisation. It is difficult to feel a belonging, and you generally don't feel valued as an employee. Just another number."

Current Employee - Business Development Manager says

"Heavy change management situation; poor process management"

Former Employee - Department Head says

"A lot of politics in the organization"

Former Employee - Costumer Service says

"Unsupportive supervisors, you're basically on your own after introductions. Having to clock your breaks exactly. Heavy focus on sales."

Supporttekniker (Former Employee) says

"Skulle aldrig rekommendera Telia som arbetsgivare, inte ens till min värsta ovän.När arbetsdagen är över.Finns inte utrymme att nämn alla här, men MÅNGA är dem!"

Butikssäljare (Former Employee) says

"Efter jag vart här 1 år har det vart den sämsta arbetsplatsen jag någonsin kunnat tänka mig. Det börjar med att de anställer timanställda och lovar dom fast anställning senare, vilket aldrig kommer hända. Du får 2 dagars utbildning som du inte lär dig någonting på sedan får du lära dig allting helt själv. Sedan börjar man i butiken och kunderna kommer in i butiken. Varje dag får man skäll av kunder för att företaget gör ett pissigt jobb. Höjer priserna, fulsäljer, vägrar hjälpa befintliga kunder då allt handlar om nya kunder och deras kundtjänst som har väntetid på 5timmar vägrar hjälpa kunderna eller väldigt ofta faktiskt lägger på luren på kunden. Samtidigt som man försöker hjälpa kunderna så har man en budget att man måste sälja för helt sjuka mål varje dag, når du inte det varje dag i en månad får du ingen provision alls, och då står du där med en helt sjukt låg lön. Cheferna i butikerna är folk som aldrig vart i butik innan och inte vet hur det fungerar, de sitter bokstavligt talat och rullar tummarna om dagarna och tjatar om hur man måste sälja mer, men inte hur. Kort sagt, börja inte jobba här.personalabonnemang och sjukt härliga kollegorhelt ärligt, allt annat"

Vice Butikschef (Former Employee) says

"Telia är en arbetsgivare som inte bryr sig om sina anställda. Dem sparkar kompetenta ledare för att dra in nya som inte har någon form av erfarenhet och som inte ens kan svara på frågor som nyanställda timmisar kan. Jag jobbade på Telia i lite mer än två år och presterade väl över mina kollegor. På Telia så är kritik samma som gnäll. Är du missnöjd med något så får du antingen acceptera det och låtsas som att det inte händer, eller byta arbetsplats. Hade aldrig någonsin kunnat rekommendera Telia till någon! Varken som tjänsteleverantör eller som arbetsgivare.IngetDålig styrning i företaget, saknar ledarskap, otrevliga chefer"

Utvecklare (Current Employee) says

"Stelt företag som bygger tjänster på oroväckande gammal teknik. Det finns få, eller inga möjligheter att utveckla sin kompetens inom moderna tekniker. Man blir fast i väldigt gamla lösningar och nytänkande är inte välkommet. Antalet mellanchefer som vänder papper och agerar nickedockor uppåt är oproportionerligt stor. Man tappar snabbt sitt värde i marknaden av att jobba här.Trevliga kollegorUltrakonservativa och oengagerade mellanchefer"

Kundrådgivare (Former Employee) says

"Svara på så många samtal som möjligt och hjälpa kunder med borttappade lösenord.NollNoll"

Teknisk support (Former Employee) says

"Personalen har krav som få lyckas nå upp till, ännu färre på sikt med tanke på hälsan. De som inte lever upp till kraven ersätts. Mycket rörelse i nyanställningar. Jag var en duktig säljare och gjorde en deal med min chef, jag skulle vara näste person som fick fast tjänst om jag levererade x över mål i %. Sen kom den dagen en person skulle sluta, men efter den senaste idéen om massiv omorganisation så var det mer lämpligt att ta in en person som inte alls kunde mitt jobb eftersom vi nu skulle arbeta med både vad jag gjorde och vad den andre personen nu gjorde idag. Den personen fick min fasta tjänst och jag blev erbjuden min fjärde (?) förlängda vikariat/provanställning/tidsbegränsade anställning. Jag tackade nej och har aldrig ångrat att jag tog mig därifrån!Ledning, arbetsklimat, stress"

Technical Support Engineer (Current Employee) says

"Indeed is a great place to learn, but only for a couple of years. Specially the CSC area is not that much respected, therefore you feel your area is the one that has to be in charge of every problem no one knows how to deal with."

Erfaren Kundrådgivare (Current Employee) says

"Jag har nu jobbat på Telias kundservice i ganska precis 2 år. Allt handlar om att spara pengar, har nog aldrig varit med om ett snålare företag. De höjer priserna på sina produkter, utan att de förbättrats. De sänker nivån på deras kundtjänst/support genom att varsla kompetent personal eller driva dom till att söka nytt jobb. De tar istället in personal från externa partners, utan vettig utbildning och ingen att fråga om hjälp, då de tog bort kompetenslinorna man kan ringa till, detta pågrund av att det tog för mycket tid från att svara på kundsamtal.De låter istället den kompetenta in-house personalen som finns kvar att städa upp efter dessa kollegor, då kunden behöver ringa tillbaka till oss då de inte fått hjälp.De kan inte heller se att detta blivit ett problem. Utan de tror att anledningen till att det är så långa köer är för att personalen inte tar sin lunch när dom ska och har då börjat ge ogiltig frånvaro, om man blivit fast i ett långt samtal och inte kunnat ta sin lunch när planerat.Finns massor av nackdelar jag kan ta upp med detta företag, men denna kommentar hade inte räckt till. Tex att de ger felaktiga löner, sparkar även ledare eller driver dom till uppsägning (har haft 6 chefer på 2 år), dåliga löner för jobbet man gör (ingen ökning ifall man får fler utbildningar/är mer kompetent), dåliga arbetstider, orimligt höga säljkrav, orimligt höga krav på bra siffror i övrigt osv.Hade bytt jobb för länge sedan om det inte varit för att detta jobb gett mig en depression och jag blev sjukskriven 6 månader.Bra kollegor, jobbtelefon/abonnemang och gratis Telia PlayAllt annat"

Service Quality Manager (Former Employee) says

"Ett företag med mycket visioner men liten respekt för anställda . Låga löner med jämförelse av liknande titlar på andra företag"

SUPPORT (Former Employee) says

"Dålig lön, dåliga arbetstider, man blev uttråkad där"

Butikssäljare (Former Employee) says

"Har jobbat på Telia i cirka två år. När man börjar sin utbildning hos Telia så talar dem om hur mycket dem omsätter, hur stor del av marknaden dem har samt att det finns tusentals möjligheter att arbeta upp sig. Detta är alltifrån sanningen. Under mina två år på Telia så har jag som säljare presterat över budget närapå var månad. Du blir inte belönad för hårt arbete. Istället ställer dem högre krav på dig och nöjer sig inte förrän du antingen blir utbränd eller hittar en vettigare arbetsplats. Cheferna över butikscheferna bryr sig inte om sina anställdas välmående. Man tar bakåtsträvande beslut och ställer orimliga krav på vissa anställda. Telia har också länge värnat över sin såkallad ”Speak up kultur”. Detta då dem påstår sig tycka att det är bra att anställda säger ifrån när dem tycker annorlunda, kommer med idéer och dylikt. Hur blir detta då belönat? Precis som allting annat - inte alls. Den butik som jag jobbade i har nyligen ”sagt upp” fyra stycken anställda för just denna anledningen. Man vill inte ha anställda som ställer krav på arbetsgivaren och man bestraffar dessa anställda därefter. Så som jag och andra av mina kollegor och före detta kollegor har uppfattat det så vill Telia att du alltid ska falla in i ledet och kommer du med idéer som är vettigare och mer logiska än dina chefer så riskerar du ditt jobb. Telia har också en förmåga att sparka kompetenta ledare under omorganisationer för att sedan anställda ledare utan erfarenhet och förmåga att faktiskt leda. Då Telia tappar mer och mer förtroende hos sina anställda, särskilt i butiker, som är Telias ansikteBra kollegorDåliga förmåner, dåliga ledare, orimliga krav, låga löner"

Service Manager (Former Employee) says

"Dålig personalpolitik Massa ja sägande chefer som inte vågar diskutera med sina chefer nybergs andan sitter i"

Kundrådgivare (Former Employee) says

"Du har ett tjänsteabonnemang att nyttja privat, samt tillgång till samtliga TV-kanaler via Telia Play-appen. Det är väl det som är bra. Annars präglas arbetet på Telia av att känna sig som ett försöksdjur. Du kastas frekvent från passtider på 6 timmar en dag, till 7,5 timmar nästa dag, till 9 timmar nästa dag, sen en ledig dag på en torsdag, för att avrunda veckan med ett stängningspass på 7 timmar en fredag. Finns inget som helst kontinuitetstänk, och det märks att man är där för att utnyttjas till MAX. Finns nästan noll möjligheter att avancera uppåt. Det du kan bli nuförtiden är "Senior medarbetare", vilket innebär att du får medlyssna med dina kollegor ibland, allt för att hjälpa dem att använda den käcka "Teliadialogen" bättre. Den här Teliadialogen är vad största delen av din bonus baseras på f.ö. Så... om du gillar att slava, prata enligt ett manus, ha noll kontroll över din vardag samt gillar att slicka uppåt och sparka neråt (för att ha ens minsta chans att lämna kundtjänst/support), då är Telia THE PLACE TO BE.Okej förstajobb efter gymnasiet.Dåliga arbetstider, dålig lön, litet utrymme att avancera uppåt, du får inte ha en personlig dialog."

Myyjä (Former Employee) says

"Työympäristö on erittäin huono ja seurassa tyhmyys tiivistyy."

Head of Group IT Project Management Office (PMO) says

"Kan ej rekommendera Kan ej rekommendera Kan ej rekommendera"

Support tekniker och ansvarig för Stafettservice (Current Employee) says

"En vanlig dag innebär att ha hand om inkommande enheter från verkstaden och utgående enheter till användare. Hantering av kostnadsförslag, svara på inkommande mail och även en del mobilitetssupport. Jag har lärt mig jätte mycket på dessa 19 år som både tekniker och ansvarig för stafettjänsten. Som tekniker så har man lärt sig att kunna guida kunden för att lösa problemet både genom uppkoppling och direkt till kunden. Man har lärt sig att kunna lägga sig på kundens kunskaps nivå för att snabbt ge en bra service. Det jag har lärt mig som ansvarig för Stafettjänsten är att kunna skapa flöden och rutiner per företag, skapa guider för att under lätta för kunden när dem ska konfigurera sin mobila enhet och hantera den administrativa biten på ett smidigt sätt som ex kostnadsförslag, inventering, beställningar. Den svåraste med mitt jobb är att det är företagsanpassat och det gör att man måste ha koll på varje enskilt företag vad dem har valt för rutiner och konfigurationer på mobila enheterna. Det är det som också gör att det blir en variation och många utmaningar som jag tycker det är det bästa med mitt jobb.Kickoff varje år"

Business Process Manager (Former Employee) says

"Bra arbetskollegor men stor brist på ledarskap/management. HR saknar rätt process strategi och medarbetarnas förtroende. Arbetserfarenhet - glad att jag har kunnat jobba som BPM. Gillade jobba med ARIS och process modulering. Har lärt mig flera andra bra saker inom verksamhet."

Supporttekniker (Former Employee) says

"Jag tog emot samtal från kunder som behövde hjälp med sin fasta telefon eller bredband. Jag dom steg för steg och pedagigskt. Väldigt bra kollegor, men ingen speciell bra chef. Han hade ingen koll på sin grupp. Svåraste var att lära sig alla deras system. Bästa var kollegorna.Inga speciella fördelarInga speciella förmåner"

Ledare (Former Employee) says

"Har arbetat länge med detta företag och har varit med om många olika ledare och omorganisationer, men tyvärr har fokuset på pengar gjort att man tappat bort hur viktiga de personer som jobbar här är för företagets framgångar."

Säljare (Current Employee) says

"Överlag tyckte jag att arbetet inom telia var bra, och trivdes med det jag gjorde. Tills dess att jag insåg att jag la all min tid på arbete och min familj blev lidande. När jag sedan blev sjukskriven, så insåg jag hur lite man betyder som individ, iaf för den ledare som jag hade då, och det var knäckande då jag lagt ner oerhört mycket tid och kraft på mitt arbete.gratis telefondåligt ledarskap"

saeedeh tavaf says

"I was expecting more of a company like telia, but unfortunately my experience is auwful. We have ordered our internet package from Telia for our summer house, and for that you need to activate it through their homepage. we did so, we received a date for the activation Jan 11th which is Monday and our first working day of the year (which we decided to stay here and work from home). but Monday morning had no internet connection, we called the customer service twice and were told it will be fixed during the day. as you may guess it didn't. Tuesday morning I called them again and asking for the reason, and this time I was told it will take the whole week!!!!! then why you send a confirmation with a wrong date? and why you give wrong answer when we called you first day? we lost our working hours, because now we need to drive home to be able to work and this means at least 3 hours for each of us!!!! I have no trust on your answers anymore."

Kian Khosravi says

"Absolute awful customer service. Impossible to get an answer for anything."

Amer Alsalek says

"Horrible experience with horrible costumer service. So i have signed a contract for a new subscription and a new iphone 12 pro with Telia about a month and a half ago, and that would have been the cherry on top for 2020. It would be easiest to draw a time line of how inconvenient this experience has been: -November 5th I signed a contract -November 5th confirmation was sent to my phone that my phone will be delivered on 2020/11/06 -November 11th Phone will be delivered on 2020/12/08 -November 18th Phone will be delivered on 2020/12/11 -November 19th I call the costumer service and wonder whats happening, the employee 'garantees' that this will not happen again and I will be getting my phone on the 11th of December, the guy from costumer service laughs it off when i asked him how could he guarantee it as if i come from a different universe. -December 1st Phone will be delivered on 2020/12/18 -December 3rd i Call again and explain that I have been getting complains at work from my costumers and my boss since my current phone doesn't work and I need alternatives, I get the same speech as last time. -December 14th phone will be delivered on 2020/12/29 -December 14th I make another phone call to costumer service, costumer service keeps me on hold for 30 minutes because he needed to ask a colleague about the issue (employee Gabriel). Turns out that my contract is not completely signed on Telias side to which is reply that I do indeed have a confirmation mail that I did sign the contract. This issue doesn't come back up again during our conversation. Thinking about it now probably he would have sent me a 'bluff' bank ID signature to buy some time and get rid of me. Then the guy vanishes for another 15 minutes to look the up problem and apparently he found out that for some strange/unknown reason i'm being sent to the back of the queue automatically and he simply doesn't have a solution to the problem other than wait until the date that i got (2020-12-29) and see what happens then! After 20 minutes of arguing with a guy who obviously knows nothing about swedish consumer law since the law clearly states that my 'regret period' starts when i get all the parts of my contract delivered to me and the seller should compensate me for all damages that I have received because of this issue (lost time) according to konsument lagen. I suggest to him that there must be, in case this is bug in the system, a way to override the system and do a manual order and find a way for me to get the phone from one of Telias shops. The guy agrees to see if its possible to do so and asks his boss, he comes back to tell me that it's not possible to do so (i have no idea why neither does he) but he suggests that he gets in touch with the hardware section of Telia and try to solve the issue. One problem though is that even its 11:00 AM this section is closed for some reason and the employee talking to me doesn't know when it would open again today, i suggest asking his boss about when they would open but for some reason even the boss doesn't know and no one has direct contact with the hardware people. We agree that he calls them and get back to me in an hour. -December 14th after an hour and 45 minutes, nothing. I call the costumer service and ask for the same guy (Gabriel) that was supposed to take care of my issue and the guy talking to me (Jacob i think) says that the first guy was waiting in queue to talk to the hardware section and that he would call me in 10 to 15 minutes. -10 - 15 minutes later dead silence. -45 minutes after my phone call with the second guy i call the costumer service again, I get another employee (helena) that tells me that the hardware section has not open today since they were closed! and informs me that she would be sending me a special sms that i can reply to so she can contact me directly and try to resolve the problem. I will be trying again tomorrow but probably Telia wont resolve this issue. I have lost all trust in a company that employs incompetent costumer service that, from where I'm standing, only want to get rid of costumers to finish their shift and go back home. -Why did the guarantee guy guarantee something that he could not be guaranteed? -Why did Gabriel did not give me this contact sms thing? Until now i have wasted about 6 hours total of my time and i don't think this issue will be resolved. I do not recommend Telias costumer service at all."

camilla says

"horrible customer service"

Anders Nääs says

"Hi, this afternoon I finally got back broadband and TV services after 12 days without it. It´s been an experience that really makes me sick to be in contact with the Telia "customer care" spending hours waiting on the phone and in the chat. Ironically I today received information that I could borrow a minirouter and a sim card - why not give that information already when I first reported the error on November 20th? The compensation I´ve been offered is 146 SEK, ridiculous and I don´t even know how this is calculated. 12 days out of 30 and a monthly cost of 678 SEK should be at least 271 SEK. Then not covering that we had to solve our surfing on our own. Never ever Telia again."

Matos says

"Horrible customer service, they have changed my last month 2 times as a mistake and now have charged an extra 148 kr. without any explanation. Its incredible how Telia Denmark looks like another company when dealing with these guys in Sweden. Did not expect to have this level of service dealing with a company in Sweden. I will never do business again with you guys and will definitely recommend other not to go for your services."

Samuel Calverley says

"2 days ago Telia cut us off, We set up an auto giro in July but this took over a month to complete for some reason so a payment was missed for AUG. With no letter, no phone call, sms or email (the member of staff forgot to update our contact sheet when setting us up) we were cut off and had to wait 19 hours (I was working nights from home) till they open the next day to pay the fee owed and a debt collection fee. Now they keep changing their story and even accused me of anger management when I said this is frustrating and **** service. Honestly go with another company. It feels like Telia are just trying to fleece as much money as they can."

Claudio Belfiore says

"I have been a costumer with both TV and Internet for a little bit more than 2 years at Telia. Never really had a problem before now. I found out that they have extended my TV-paket till 2021. I havent been doing nothing online or haven't accept any offer from Telia. According their costumer service they can request if the right department can remove this extension and the costumer service told me they sometimes have IT-problems in their system and that this could happen. Mistakes happens, but when I contact them and I then have to pay full service for something I haven't ordered I was shocked. At least they can compensate the costumer for their own mistakes. Only thing they told me is that I should have notice an extension. Which in their logical mindset means I have to have a feeling that I have been exctended and then contacted them. I tried to explain that I don't have to log on to the homepage to see if they have extended me since I haven't received nothing from Telia about this neither by email or letter. This now means that when they have removed my extension I'll quit my subscriptions at Telia and they now loose a costumer because they somehow are to greedy or proud to just say "hey we made a mistake lets fix it for you". Im from Denmark and I thought we had a bad service but this is by far worser than any service I received in my first 29 years in Denmark. We happily paid 800 - 850 kroner per month but I don't want to support a company that give such bad service. I can't recomment this company to no one after this experience."

Ali Badra says

"we made a 12-month contract with them for a fiber internet connection. we never recived any internet and when we contact the support. we got the same answers everytime, they said they were sending a technician, he tried cheking what was wrong, didn't find anything. We called again, they went through the same process, but nothing changed. we have not had internet for weeks now. If you consider using telia, then you might aswell just build a radiotower instead, because it would be preferable to trying their horrid service."

Lina Paldauskaite says

"They were calling me everyday before my contract was ending, then finally I made new contract (I took new phone). So I knew I will need to pay more, because of new phone, but no one aware me about two Telia companies! So I was paying to Telia as always just different amount. Since I got email from Sergel that I should pay more than 11,000 sek because Telia Finance did not get payment from me. I was shocked! Apparently, for the service you pay to Telia Company, but for the phone you should pay to Telia Finance. I had no idea about that, no one from Telia service told me that. So Telia company receive extra money and they did not see importance to reach me out and inform about extra payment. There was many of calls from my side with long waits, and and the end I got 0 information. They should repay extra amount, but Im waiting now more than one month, I don't have my money yet. And Sergel saying I must pay over 11 thousand sek. Does anyone had similar situation like me? what was your experience?"

Henk says

"Continue story about bad "kundservice" Part2, Part 1 was 3 days ago I lost internet signal. Afther 1 1/2 hr on the phone, I got to hear that power cable from the box on the place where is comming the glasfiber inside the house, is broken. I drive 50 km to a shop and buy a new one. At home stil no signal. Again phone to telia. This phone take 1 hr and 25 min time. They wil send en Mekaniker and the send as service a mobil router by post. Price 295 SEK. Maybe the incomming box is broken? They hope the mekaniker will come in 3 day's , (before the weekend)? The mobile route can I take today afther 16:00 hrs. I make yesterday some phonecalls in the village (Likenäs) Then I hear that Monday in the afthernoon sombody CUT the cable on the otherside of the village. Yesterday on the end of the day I got signal back. They repear the cable. Strange that Telia not can see this? It seems lot of houses has no signal. Of course there are several providers. Strange that Telia notcan see that the line was broken? I have Internet back and go to shop this afthernoon that mobile route can send Back to Telia pfpfp. I have now a extra powercable pfpfpf Henk"

Staffan Löwgren says

"I've used Telia for a long time, never really had any bigger problems with them, except my internet going out here and there, usually not a big deal. But lately I've had times where I've been without internet for weeks. Calling the support, getting disconnected from time to time is frankly taking the p**s especially when your in a hugs queue and first in place or actually being connected. Not to long ago I was without internet for 3 weeks, called the support after the first day, promised me that a technician would come out after 3 work days, and of course this was on a freaking friday. On the 3rd day no one showed up, called them back the day after as it stated that the technician was there and solved the problem in my ticket. Turns out it was a lie, somehow even with the support confirming all details the first time with me, the technician managed to get the wrong number. All of ths sudden I had to wait another 3 days. Once the technician finally made it out here he couldn't located the problem and suspected it was the cable from the main switch into my apartment, said that Telia doesn't deal with anything that goes from the switch and inside my apartment and it was my issue and then said goodbye. Got my internet finally back a week later, still have problems here and there, was just a few weeks ago that it was offline for a week again. Still they charge me full price for the internet, worst that I feel suck is the month where I was almost without it completely, not even compensating me for the time or the s***ty technician that so called got the "wrong" contact information. Its by far the s***tiest customer care I've experienced."

AlssonFarm AB says

"We should have not used the delbetala fakturan for the fiber contract. We ended up with a whooping 16400sek fakturan from a russiam maffian style creditor company Sergel FINANS, without ever being notified about these actions. YOU CANNOT DEFEND YOURSELF IN FRONT OF THESE THUGS!!!"

Maknus Moskovitz says

"I talked to several agents and apparently they are unable to see frustrations on people. Ordered the access for the network 2 years ago. The first 3 months was receiving 20-24 mbps. Suddenly I started receiving only 10-14 and NEVER fixed it. Called several times and they say that the station is too far from here and they " cannot check the wires" but they surely increase the price of the network every year. 500sek for freaking 14mbps. Just unbeliavable. Cannot recommend this service to anyone."

Raluca Mătrescu says

"I chose this company because I had a positive experience before. However, after the most recent interactions, I am extremely disappointed! I called to order a new internet connection for a location which had a damaged internet cable, asking if it's possible for Telia to help me with the repair of the cable. I was tricked into a buying a product that I cannot use (since the cable is damaged) with a false promise of getting my problem fixed by one of Telias technicians. After more than 1 week, I call to ask about the status (I was promised to be called back in 2 days) and to my surprise, having received a brand new router at home, I find out Telia cannot help me with my problem since they don't own the internet cables installed in my house hence I cannot use internet at home. After another week I am reassured that my problem is being taken care of, that I will receive a case number so I can easily follow the updates and that I will be offered a free technical evaluation at home by one of their specialists and offered a solution. 3 days later I have no case number, no one contacted me about any technical evaluation and the "felanmälan" on their website has the status "klart". Have I been told from the beginning that Telia cannot help me with the damaged cabled I would have searched for the right company who can help me with it and would have not ordered a product/service that I cannot use. Not only disappointed in their sales department but also with the lack of interest in resolving this matter by other involved departments."

Ramanath Bhat says

"Never trust the big brand names! With the change of apartment I looked to find the fastest internet service available/guaranteed. Telia stood first. So, I chose them. Problem from day one I moved in. No internet at all. They were "nice" enough to give me this portable sim card router until they fixed the problem. They told me I had the right to be compensated for the days without the promised service. When I apply via their frustrating online system, the answer I get is this- " Thank you for your mail, the problem is now sorted" (no compensation). I am stuck with this service now for 12 months. Their TV box hasnt worked either!! The big companies get away with it just cos they can!"

Nathalie Lillie Dottax says

"Horrible, never got help after 5 hours trying to get a hold of them. It was 5 hours because I got disconnected a few times, then redirected just to get disconnected again. Every time i got to wait in line again for an hour. Yes sure I have my spot in line. All because I got I mail about changes I did not want and wanted to know why and how to fix it. Still do not know...."

Johan says

"I am um using (or trying to use) mobile 4G internet which only works if I am the only customer in the area where I want to use it. We signed a 2 year contract with this organization and I warn everybody NOT to sign any agreement with Telia in Lithuania, you are playing Russian roulette..."

Alejandra says

"Telia has the WORST service ever. Since the day we bought the service (beginning of August) until today there is always a problem. First, they took ages to fix Internet, then the "technicians" didn't show up. Finally Telia came and "fix" internet but it’s not working as it should (we will get 150 sek as a compensation which is nothing compared to all the time we are putting on this, cancelling meetings and staying home to be waiting for the technicians to come). Now, we want help with a different errand and they say we have to pay to get premium service (19SEK/minute) so they can help us further. So we called premium support and the issue is not solved yet (for these calls we estimate to pay 300-350 SEK) which is another cost that we shouldn't be paying for. Adding here that since yesterday when we contact support CHAT and they start to read our case, they close the chat instantaneously, specially one agent. This is really mean. We are extremely unhappy with Telia service. We are paying for something that we are not getting."

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